Delivery / Service Fulfilment

Last updated: 11 August 2025

1) Who we are

Your SEO Specialist (operated by TechWave Solutions LTD)
Email: [email protected] · Phone: +44 7492 223946
Address: House of Francis, Room 303, Ile Du Port, Mahé, Seychelles
Support hours: 8am–5pm Mon–Fri

This page explains how we deliver our SEO services, typical timelines, what you can expect at each step, and how we handle revisions, reporting, and completion.

2) What we deliver (scope of services)

We provide professional, white-hat SEO services including:

  • Technical SEO audits and technical implementation plans

  • Keyword research, content strategy, and page-level briefs

  • On-page optimisation and internal linking recommendations

  • Authority development (digital PR, asset-led outreach)

  • Analytics/measurement setup and reporting

  • SEO consulting, reviews, and migration support

We do not sell physical goods. All deliverables are provided digitally.

3) How delivery works (end-to-end)

  1. Order & confirmation

    • You place an order/approve a proposal or invoice.

    • We send a confirmation email with your start date, requested accesses, and the initial ETA.

  2. Onboarding & access

    • You provide the requested accesses (e.g., Google Analytics, Search Console, CMS, hosting where relevant).

    • We schedule a quick kickoff call (optional).

  3. Execution

    • We carry out the agreed scope (audit, research, on-page tasks, outreach prep, etc.).

    • For ongoing work, we operate in monthly sprints.

  4. Delivery of outputs

    • Deliverables are shared by email and/or a shared workspace (e.g., Google Drive/Docs/Sheets) and, where appropriate, via task trackers.

    • We provide a summary note with key findings, priorities, and next actions.

  5. Review & revisions

    • You have a 5-business-day review window (see Section 7) to ask clarifying questions or request minor adjustments.

  6. Handover & closure (or next sprint)

    • One-off projects: we hand over final files and next-step recommendations.

    • Subscriptions: we roll into the next sprint with updated priorities.

4) Typical timelines (guidance, not guarantees)

Actual timing depends on access, scope, site size, and responsiveness.

  • Quick consultations (60–90 mins): within 24–72 hours of order/availability.

  • Technical SEO audit (single domain up to ~500 indexed pages): 5–10 business days from receiving all accesses.

  • Keyword research & content plan (20–40 pages): 5–10 business days.

  • On-page optimisation batch (10–20 pages): 5–15 business days depending on CMS access/approvals.

  • Ongoing monthly SEO: delivered in sprints with a monthly plan, weekly/bi-weekly updates, and a month-end report.

If we foresee delays (e.g., limited access, third-party outages), we’ll let you know promptly and provide a revised ETA.

5) Access we typically need

  • Google Search Console & Google Analytics (or equivalent)

  • CMS access (editor or developer role) for implementation or review

  • Tag manager/hosting/CDN access where relevant (for technical fixes)

  • Prior keyword lists, target markets, and any brand/content guidelines

You remain in control of your systems. We can work in a “recommendations only” mode if you prefer to implement changes yourself.

6) Communication & reporting

  • Channels: email as primary; optional Slack/Teams by agreement.

  • Response time: we aim to reply within 1 business day during support hours.

  • Status updates: weekly/bi-weekly for active projects.

  • Reporting: month-end summary for ongoing subscriptions (work completed, results, next sprint plan).

7) Acceptance, revisions & change requests

  • Acceptance: Deliverables are deemed accepted if no issues are raised within 5 business days of delivery.

  • Included revisions: Minor clarifications or formatting tweaks that do not change scope.

  • Change requests: Material changes (new pages, markets, sites, or added tasks) require a change order and may adjust fees/timelines.

8) Dependencies & client responsibilities

Your timely feedback, approvals, and access are essential to meet timelines. Implementing our recommendations (technical/content) may require your internal team or developer; we can assist, advise, or implement where agreed.

9) Service levels & availability

  • Support hours: 8am–5pm Mon–Fri (excl. public holidays).

  • Critical issues (e.g., severe indexing or live-site errors linked to our work): acknowledged within 1 business day and triaged with priority.

  • We are not a 24/7 emergency service, but we’ll always act quickly within business hours.

10) Deliverable formats

  • Audits & plans: Google Docs/Sheets or PDF on request

  • Content briefs: Docs/Sheets with on-page specifications

  • Technical tasks: ticket list (Sheets/CSV) or your tracker (Jira, Asana, etc.)

  • Reports: PDF or shared dashboard links

All files are delivered digitally and remain available in the shared workspace during the engagement.

11) Completion & handover

On completion, we will:

  • Provide final documents and a concise implementation checklist.

  • Transfer any dashboards or shared assets to your ownership where possible.

  • Close access if provided via our accounts and confirm project closure.

12) Geographic & service restrictions

We deliver services remotely worldwide in English. We do not perform or endorse black-hat tactics, paid link schemes, or activities that breach platform policies or applicable law.

13) Third-party tools & platforms

Where our fulfilment depends on third parties (analytics providers, crawling tools, hosting/CDN, email), their availability and policy changes may affect timing or scope. We will notify you of any material impact.

14) Data handling & security (summary)

We handle data in line with our Privacy Policy (/privacy). Access is limited to authorised team members on a least-privilege basis. We use HTTPS for data in transit and reputable vendors for storage and collaboration.

15) Cancellations & refunds

Please see our Refund & Cancellation Policy (/refunds) for how to cancel and when refunds apply. For subscriptions, cancellations take effect at the end of the current billing period.

16) Questions or special delivery needs?

If you have deadlines, preferred formats, or need us to work inside your tools/processes, tell us at order time and we’ll align the plan.

Contact: [email protected] · +44 7492 223946 (8am–5pm Mon–Fri)